Communication with Voice Over clients is so vital to success, but so often overlooked.
I think it's safe to say that there are so many ways we can reach out to clients these days through websites, social media, freelance websites, etc., but we still feel disconnected and forget to use them all.
I know for myself, I often forget to simply reach out and follow up with clients. Even after someone orders from us, we should still take the time to reach out to them periodically throughout the duration of their order, so that they know everything is going OK and that they are kept up to date.
Doing this really helps our clients feel connected to us.
And worse of all, many people just starting out in the voiceover business are too nervous to contact businesses on a regular basis, thinking they will bother them. But in fact, this couldn't be further than the truth.
So, in order to ramp up our communication, here are 3 simple communication methods you can incorporate into your voice over business.
The rule of 3 for voice over communication simply states .... reach out to your client upon their initial order, halfway through the order, and before finishing the order.
This gives you 3 touch points during the process that will put your customer at ease and make you look very professional. Also, by doing this, your client is less likely to be upset with you taking your time.
This might seem like overkill, but I recommend communicating with your client on a daily basis to give them a status check. Remember, they have no idea where you are with their voice over project and might not even know the procedures. They will probably wonder what is going on. This helps them alleviate that worry.
For example: "Bob, just wanted to let you know that I finished up the first section last night and I am moving on to section 2. I plan to finish that tonight."
I love the idea of working smarter, not harder. So, quick responses are a way for you to record answers to your most asked questions and save them as templates to use in case you are busy or unable to respond in full.
This method is one of my favorites because I can get so busy and any hack that can speed things up is worth it.
Remember, it is vital that you make communicating with your clients a priority. The more they hear from you, the more they trust you.
If you would like to learn more about building a plan for communication or simply growing your voice over business, check me out here!
Here's to your growth,